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Don't Ruin the Moment
by Steve Vaught
 Life is filled with sudden changes of experience. The ones we remember most vividly end in a bad experience.
The great family road trip terminated by engine problems. The movie that starts out with such promise is spoiled by an unbelievable plot twist or horrible acting. A wonderful first date at a nice restaurant is upended by a rude waiter. A great initial experience with a product is ruined by poor performance or lack of service. Whatever happens last is what we recall - and...
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Leadership Challenge:
Who sees all the work that needs to be done in your organization?
Often the only person who sees all the work that needs to be done is the leader. Leaders know what needs to be done and they tell everyone else what to do. This is only effective when there are few people and projects to accomplish. As the workload becomes heavier and more complicated it's more difficult to manage and the burden on one leader increases. When managing a complex workload with many moving parts, your leadership approach needs to shift.
In your next meeting try this approach:
- Go Visual - Literally make a visual representation of the work so everyone can see what needs to be done
- Stop Telling - Telling creates dependency on your as a leader where everyone waits to be told what to do - create a team atmosphere where completing the work is a joint effort
- Expect Contribution - When everyone is engaged in the process they feel more responsibility to get the work done
At first it can feel like you're losing control, but you're really using the full potential of your people. This reduces the burden on you by spreading responsibility across the entire team. Shift your paradigm on how work gets done and watch your people grow.
Ask the Rabbit
Q: Does White Rabbit Group help organizations with strategic planning?
A: Absolutely. However, it is unlike any, traditional, strategic planning you have ever suffered through.
For most, strategic planning is that dreaded time each year when the leadership team is sequestered in a room for far too many hours, performing yet another SWOT analysis, taking guesses on what they (the boss, Wall Street, etc.) want to hear, and creating goals/objectives/and action items that will probably not see the light of day after they are collected into a binder and distributed to all in attendance. Sound familiar?
White Rabbit Group works with your leadership team to uncover your organization's reason for existing, and ensure everyone is "on the same page" by facilitating discussion around your Right Customer and Right Promises. This provides your organization with a decision-making tool that focuses everyone on your must-have customer and the guidelines to create a remarkable customer experience.
To paraphrase an old Chinese proverb: Lead a traditional strategic planning session and you muddle through for a year. Facilitate a Right Customer/Right Promises planning and change the way
your organization runs for a lifetime.
Contact us for more information>
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Are you leading your organization with a map or a compass? Of course these are metaphors for different types of leadership philosophies with very divergent long-term outcomes.
In this encore presentation video, Mike Wagner defines the both methods and the benefits of the "new school" way of leading.
Watch the video >
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5/3: Ankeny Leadership Institute
5/5: Towns-End Companies
5/10: Saxton, Inc.
5/11: Greater Des Moines Habitat for Humanity
5/12: The Des Moines Register/Gannett
5/18: Association of Women in Communication
5/18: Iowa Association of Electric Cooperatives
5/19: IT Leadership Forum
5/20: ICE Technologies
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How Great Leaders Inspire Action
by Simon Sinek
 This TED video by Simon Sinek gives a brief look at the theory behind his book, "Start With Why".
When someone asks you to tell them about your job or company, most invariably start talking about "what" they do. The conversation may even escalate into "how" you do your job. It almost never gets to the "why".
Sinek explores the power of starting with your why. Make an emotional or philosophical connection and the rest aren't nearly as important. Several great examples will have you talking and thinking differently about your organization.
Watch the video >
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